•   about 1 year ago

Echo Dot

Will we get an email regarding the approximate date of delivery of the echo dot ?

  • 11 comments

  • Moderator   •   about 1 year ago

    Hey Sayak,

    I don't believe there will be a confirmation email sent as they were ordered all at once. Some people have received them already, but international shipping and customs can be a bit slow. I'm sorry for the delay!

    Best,
    Stefanie

  •   •   about 1 year ago

    I got a package from Amazon today and once I opened it I found two stickers in it. Is that the only thing we are supposed to get?

  •   •   about 1 year ago

    Hi Reza, I didn't receive the Echo Dot, neither the stickers and nor any vouchers or credits.

    Stefanie can you please look into it ?

  • Moderator   •   about 1 year ago

    Hi!

    We reached out to everyone this affected through email about a week or so ago. While working through the custom Dot shipping, there were unforeseen problems shipping them to countries outside of the U.S. As a solution, Amazon is sending digital gift cards of equal value in the next few days and the custom skin (the stickers you received). You can use the gift card on whatever you like, but the idea was that you can use it to buy a Dot locally and add the custom skin.

    I hope this clarifies it and I'm sorry for the confusion. After a lot of troubleshooting, this was the best solution for the participants so that you get a device that works in your area.

    All the best,
    Stefanie

  •   •   about 1 year ago

    But if the stickers were meant to be used as custom skins for the locally bought echo, then the locally bought echo will cost different in different countries. For example, the current cost in India for echo dot is $69 (INR 4499) but the gift card is for $55 (INR 3567)

  • Moderator   •   about 1 year ago

    Hi Sayak,

    I understand. The gift cards are still going to be equal value to the other participant prizes:

    "Participant Prize ($55 cash value) All participants who provide an eligible submission package and publish a child-directed skill in the US Alexa Skills Store will receive a limited-edition Amazon Echo Dot or a gift certificate of equal value (limit one per maker)"

    The skin was hopefully a bonus for those who couldn't get a pre-skinned one shipped. I'm sorry we can't add value to gift cards in certain locations.

    All the best,
    Stefanie

  •   •   about 1 year ago

    Will the stickers be sent to everyone who participated ?

  •   •   about 1 year ago

    Hi Stefanie,

    When will these gift certificates be sent? I am assuming since they are just over email, there shouldn't be any problem with shipping or customs as with the Echo Dot. I received a notification from DHL about these stickers, but the regarding the gift card, no update yet. Can you please confirm if this is the actual case or just me.

    Regards,
    Chakradhar Reddy

  • Moderator   •   about 1 year ago

    Hi Everyone,

    The stickers are custom skins for those who could not receive the hardware so everyone who didn't receive a Dot should get the skin. The gift cards are digitally delivered and are staggered a bit so some went out already and the others should be going out this week.

    Best,
    Stefanie

  •   •   about 1 year ago

    Hi Stefanie,

    I participated in the challenge but have received no email regarding the Echo Dot. Was there something that was wrong with my submission?

    Thanks in advance,
    Dennis

  •   •   12 months ago

    Hello everyone,

    I asked a question in this discussion half a month ago and have still not received a response. I'm sorry for any inconvenience if there is any, but I'm still not sure why I haven't received anything for my submission.

    Cheers,
    Dennis

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